You can check in anytime from 3pm onwards on your arrival date.

Check-out time is 11am – plenty of time for a lie in!

Our staff is available 24 hours and we accept check-ins until 2am of the next day after your arrival day. If you are coming later than that, you need to inform us in advance about it by email or your booking could be treated as a No-Show, fully charged and cancelled.

Great question! You’ll need a valid photo ID (passport, ID card, or driver’s license*) in the same name as the reservation.

Please note: we can only accept driving licenses in Spain for Spanish citizens.

Absolutely! You’re very welcome to use our laundry machines with dryers, which are open from 8am to 10pm every day.

You have free storage spaces available next to your bed during your stay. After your check-out, we have limited space for storage, so it can depend on availability at that moment and it is only for the same day. The best bet? Ask at reception for more information! We’re happy to help you.

Breakfast is usually served daily from 08:00am to 11:00am. However, if you need to eat a little earlier or later, do not hesitate in letting us know and we will be sure to help!

A security pass will be issued for each guest at check-in. After 11pm, this security pass will be required to access the property, so don’t forget it!

We run a no cash property. For all reservations, we require valid credit card details to be provided.

However, make sure to swap some of your Canadian Dollars over to euros in case there’s places you’d like to visit in Barcelona that don’t accept cards!

In the case of governmental travel restrictions in Spain or Canada, any modifications, cancellations can be done up to 63 hours before check-in time (15:00). After this, the booking becomes non-refundable and modifications or free cancellations are not allowed. 

Cancellations must be notified as usual up to 48 hours before the arrival date to stay@zerohostels.com.

For more real-time information, please don’t hesitate to contact us.

Don’t panic, we can help! It depends on type of your booking you have chosen. If you booked non-refundable booking, this one can not be modified or cancelled for free. There are no refunds. But if you have booked Flexible booking, it depends on your cancellation policy. You can modify or cancel for free up to 72 hours before check-in time (15:00). Within 72 hours before check-in time is not possible to modify or cancel for free anymore, the booking becomes non-refundable.

For groups (8 people and more) different conditions apply. Contact us at stay@zerohostels.com for more information and help with your reservation.

Yes, we’d love you to stay with us! However, because of Spanish law, we do have a few rules we have to stick to:

1) All people under 18 have to be accompanied by an adult and need to bring a completed Parental Consent Form when they stay.

2) People under the age of 18 are not allowed to stay in the shared dormitories (even accompanied by adults)

3) People under the age of 18 need to book the whole room just for you and your companions as a private room.

Contact us if you have any further questions on this, we’re always happy to advise!

No smoking or vaping is allowed inside the building. Smoking is only permitted outside or on the 4th floor outdoor terrace, which is open everyday between 7am and 11pm.

We love that you love it! To make sure everyone gets a chance to love us as much as you do, there is a maximum stay policy of 14 days. But don’t be a stranger, we’d love to see you again!